This document lays down the Limited Warranty Agreement (“Warranty”) of the sales of EMBASSY inverters. Warranty of the inverter products are for a period
The warranty commences from date of invoice issued thereby: The agreement is subject to the conditions described below. This warranty only applies to a sales agreement between EMBASSY and the Buyer in instant case. By making purchase of the products, it would be deemed that buyer also accepted terms of this Warranty Agreement.
- PURPOSE
The primary purpose of this warranty agreement is to clearly define and lay down the terms and conditions related to the sale and warranty policy of the Products.
- WARRANTY PERIOD
For the inverter you purchased, you receive an EMBASSY warranty valid for 1 year from the date of purchase.
All warranties are subjective to the special condition of warranty explained below.
- SPECIAL CONDITIONS OF WARRANTY
The warranty in respect of products shall only be applicable, if and only when the following are followed:
All inverters must be installed by a qualified electrical wireman or Master electrician with a valid registration with the Department of Labor.
A valid electrical certificate of compliance (COC) must be issued once installed, specific to the installation of the backup or solar system.
The installation must be compliant with SANS 10142 and ALL its parts.
Any warranty claim submitted without installation photos, a valid COC and proof of a qualified wireman/master electrician installing the unit, can be rejected and will render the warranty claim null at void.
- WARRANTY EXCLUSIONS
To the extent permitted by law, EMBASSY excludes all liability for the product to the extent that any damage or defect has been caused or contributed to by the following, which immediately voids your warranty and the right to return an item:
- Power surge
- Under-voltage
- Over-voltage
- Lightning
- Corrosion
- Sea spray
- Condensation
- Water damage
- Dust or any solid particles
- Sand
- Insects
- Lizards
- Excessive heat exposure
- Weather damage
- Negligence by the installer or homeowner
- Incorrect installation
- Inadequate protection device rating
- Tampering (broken seal)
- Dirty filters
- Exceeding the maximum power rating, current or voltage for the input solar circuit, DC battery input, AC input and AC output.
- Transport damage.
- Installation done by other than our authorized personnel, if done by other
than our team, the next point will apply.
- Incorrect installation; For example, incorrect DC or AC pole
- wiring/connection, loose DC or AC pole wiring / connection, which lead to
- the damage of the inverter
- Not installed as per manufacturers specifications and manual guide.
- Not installed with a minimal 40kA surge protection unit for both live and neutral wires from the AC incoming supply
- Not installed with a minimal 40kA surge protection unit for both positive and negative wires from the AC incoming supply.
- Not protected by the calculated and required 2 pole breakers for the input and output of the inverter
- Not installed with a changeover switch
- The battery input must be protected by a rated fuse for both the negative and positive connections, within the calculated PSCC ratings.
- Breaking the product seal / opening the casing without permission.
- Visible damage to the unit
- Incorrect use or inappropriate operation; For example, using a machine above its capacity which will lead to overloading the machine.
- Connecting PV above the required voltage and poor calculation of PV open circuit voltage range.
- APPLICABLE LAW
The Warranty is subject to the law of South Africa, failure to follow South African law in any procedures in installation with regards to SANs code of practice or any other rulings will immediately nullify your warranty of the product purchased.
EMBASSY will then not be liable to assist with product or products warranty due customers negligence.
Please ensure all installations are done by installers that have the adequate knowledge regarding these standards of practice, rulings and laws.
**Please note high wattage items should not be used on the inverter; this would be a high risk of overloading or could potentially instantly overload the inverter, which would result in the warranty being void, this would also externally further degrade your battery life span as it would use a high amount of current from the back-up power.